TORONTO, ON, April 18, 2023 - Olympia Federal Savings has partnered with Statflo to enhance its customer outreach and experience. Statflo is the leading compliant business texting platform that helps financial institutions better engage, retain, and grow their customer base with personalized outreach.
Through this partnership, OlyFed can improve and optimize its engagement, outreach and retention strategies with the exceptional digital-forward and compliant experiences that Statflo consistently delivers and that banking customers now expect.
“We are so excited to be able to implement the Statflo solution, which allows our front-line bankers to provide timely, personalized, and caring support to our customers," says Mike Bowen, SVP/Chief Information Officer with OlyFed. "Now more than ever, our customers are banking on the go and are looking for help, service and important reminders from their texting platform. Statflo provides a robust and secure way to communicate with our customers whenever and wherever it's convenient for them."
"We are excited to partner with Olympia Federal Savings," said Evan Bush, Head of Sales & Partnerships at Statflo. "OlyFed's commitment to making their customers' banking experience as simple and convenient as possible is unparalleled. Through this partnership, OlyFed’s front-line teams will be better equipped to manage their customer base and elevate their signature customer experience even further."
About Olympia Federal Savings
As the South Sound’s only local mutual bank, OlyFed is accountable to its depositors and borrowers, not shareholders, which is why the bank puts people above the bottom line. Established in 1906, the bank operates eight branches in Thurston and Mason counties with assets totaling more than $900 million.
By mixing amazing customer service, trusted lending solutions and competitive savings rates with 21st century digital banking technology, OlyFed serves up a one-of-a-kind, values-driven approach to local banking. In fact, for the past 139 straight quarters (34+ years), OlyFed has received a five-star superior rating from Bauer Financial, an independent rating agency. Only 1% of the nation’s banks have earned Bauer’s top rating for so long and with such consistency.
Invested in the local community, OlyFed returns a big chunk of its profits (10 to 15%) to local charitable endeavors each year. In addition, the bank fosters a culture of voluntarism amongst its 120 employees, who happily contribute thousands of hours each year. For more information, visit olyfed.com.
Statflo’s best-in-class business texting platform delivers compliant and personalized outreach for increased response and conversion rates, as well as better customer experiences and support. By orchestrating conversational business text messaging that authentically engages the right customer at the right time, customer-facing teams in banks have all the tools and context they need in a single business texting platform to engage, retain, and grow their customer base. For more information about Statflo, visit www.statflo.com.
To learn more about how Statflo can improve and optimize your outreach and engagement for better customer experiences, retention, and conversions, book a demo today.
Head of Sales & Partnerships, Statflo