In part 2 of Stacy Hamer's interview on One-to-One, she explains what makes a great leader during a crisis, and consequently how her own leadership style has changed.
"It's not anything we've ever learned in any school or in reading books. This is really new to everyone."
The pandemic is a pressure test for good and bad leadership. Stacy makes a compelling case for why your primary responsibility, as a leader, is to keep your team safe, cohesive and productive.
Looking for part 1 of Stacy's interview? Listen to it here.
One-to-One gives you a glimpse into the world and mindset of CX leaders. If you liked this conversation and don’t want to miss future episodes, catch us on Spotify, YouTube, Apple Podcasts, Google Podcasts, or your favorite podcast app.
As a business owner, share what you are doing to keep your team safe whilst keeping the business afloat. Be the trusted source your team expects you to be.
"Your people need to see everything you're doing to take care of your staff."
Are you applying for government subsidies? Inform your team what that means for them. Need to make lay offs? Communicate what the plan is to get them back to work.
Give your people a chance. As a leader, you need to realize that the old “command and control” playbook doesn't work in this environment. Set up a task force to tackle new issues and meet frequently. When appropriate, consider surveying your broader team to get new perspective. You would be surprised by everyone's willingness and ability to propose great ideas.